Shipping and order related queries

Do you ship internationally?

As of now, we only ship to Singapore and Malaysia. We are trying our best to expand our shipping coverage. Reach out to us @klynn_official or info@klynnbeauty.com if you would like us to consider expanding to your country!

How much is shipping cost?

It's on us! We provide free shipping to Singapore and Malaysia.

Can I update my order?

If you wish to cancel or make any changes, please email us at info@klynnbeauty.com within 1 hour of placing your order. Please include your order number and any relevant details in your email.

If you wish to update your shipping details such as name, address and contact number, please include the new shipping details in your email. However, please note that we cannot make any changes once your order has been shipped.

I have a complaint about my product.

Please report any issues with your product to info@klynnbeauty.com within 30 business days from your date of order. We take full responsibility for damaged or defective products and are truly sorry for the inconvenience caused!

Please refer to our Refund Policy for further details.

Restricted delivery

Due to certain postal restrictions, we regret to inform you that delivery is not available for certain areas in Singapore such Airline Road, Jurong Island, Kusu Island, Pulau Damar Laut, Pulau Busing, Pulau Tekong, Pulau Sakeng, Pulau Sebarok, Pulau Ubin, Rifle Range, Seletar Aerospace, St John Island, Turn Club Avenue and West Camp Road.

We will reach out to you via email in the event we are able to fulfil your order.

Shipping and Order Related Queries